the thoughtful details
STUDIO POLICY
Our work is created individually for each client, so we keep this process clear from the beginning.
Last updated 4 September 2026Personalised and custom made pieces cannot usually be returned because they have been created specifically for you. This does not affect your legal rights if an item is faulty, damaged or not as described.
Small variations in colour, paper texture and print placement can occur naturally in a handcrafted production process. They are part of the character of the piece and are not normally considered faults.
If you need to cancel, contact us immediately. A cancellation may be possible before artwork or production has begun. Once bespoke work has started, we may be unable to cancel or refund the order.
Any position will be confirmed in writing after we have reviewed the stage of your commission and the work already completed.
If your order arrives damaged, faulty or different from the approved specification, please contact info@laldie.com promptly with your order details and clear photographs. We will consider the circumstances carefully and arrange an appropriate remedy where required.
Please write to us before sending anything back. Our registered office address is not a returns address, and we will confirm where to send your parcel.
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